Meet the speakers

Yasmin Kachwala and Penelope Chua-Ong, 2Degrees

At 2degrees, we've been actively exploring different tools and methods to boost operational efficiencies within our OD team. Recently, we discovered a tool that has proven effective for us in streamlining our processes. Monday.com has revolutionized how our team handles Learning and Development tasks, simplifying content management and creating a centralized hub for effortless organization and tracking. This directly benefits learners by ensuring a smoother learning experience through accessible, well-organized content.

The integrations within Monday.com facilitate seamless collaboration among team members, enhancing task management, progress tracking, and ensuring learners stay engaged and informed. Automation has not only saved time but also enabled our team to invest more in crafting enriched learning experiences. The real-time data reporting feature empowers us to make strategic decisions that directly benefit learners, leading to more tailored and impactful learning plans.

Through its detailed breakdown of business units, Monday.com aids in swiftly addressing common learner issues, ensuring a more personalized and effective learning journey. Importantly, Monday.com enables us to track and highlight the value we bring to 2degrees, showcasing our contributions in creating meaningful learning experiences for our learners.

Izette duToit and Jan McCarthy, NZ Post

The NZ Post Cyber Security Team identified that our systems and networks were vulnerable to cyber-attacks, primarily from our knowledge workers. The goal was to get 4000+ employees to consistently practice cyber-safe behaviour.

As New Zealand’s parcel and mail delivery business we are heavily dependent on digital systems. The potential impact of a successful cyber-attack on day-to-day operations and customer trust is substantial. Motivated by the impending cyber insurance renewal and mindful of reputational damage, our task was to overhaul existing training methods that were failing to address the identified issues. Our team had to disrupt the norm and come up with a digital learning solution that met the need.

Our solution won a 2023 LearnX Platinum Award.

Ann-Marie Pickles, NZ Police

In this presentation, "Driving Change: Enhancing Police Driver Training Through Digital Transformation," we'll explore how Police driver training has evolved from a manual, paper-based assessment process to a streamlined, digital approach. 

The challenge: To modernise the assessment process for Police trainees (recruits) who are evaluated on their driving abilities in a variety of situations. The previous process involved labour-intensive online PDF assessments, manually completed by recruits and instructors, with a senior instructor handling collation and grading. 

Our solution: To collaborate with HW Richardson, a privately-owned transport company in Invercargill, to enhance the On-The-Job Training activity in Totara. This provided an opportunity to create an online course that integrated feedback, On-The-Job Training, and checklist activities. Recruits now submit online declarations and driving histories, and complete quizzes. Using the On-The-Job Training activity, Instructors conduct eleven driving assessments. 

The outcome: Development of a digital solution that has proven its effectiveness in terms of time savings and facilitation of a simplified process for generating end-of-course reports. This digital transformation also provides enhanced visibility into recruits' progress and instructors can complete assessments using mobile devices, thereby ensuring accessible feedback for all users. 

Join us for this practical case study on the effective integration of digital solutions in Police Driver Training. During this session we look forward to sharing insights and envisioning the future of online assessments.

Kirsty Harrison, Foodstuffs North Island

The world of Supply Chain is one that's in constant change and is faced with multiple challenges on the daily. Like many, the last few years have seen large scale events impact our operation from Covid, Floods, attracting/retaining talent and everything in between!  

Our training is heavily regulated due to the safety risks that exist in our Distribution Centres/Depots, and we take the safety of our people seriously. We needed to bring our induction into 2024 and create something that was efficient and engaging. Our vision was to develop a solution that Team Members felt connected to and could easily understand in pursuit of safety and delivering on our customer promises.  As we began the transition from paper based resources to online learning we realized very quickly that we had to pivot our approach. Over 50% of our workforce account for Maori or Pacifica cultures, many of which have English as a second language. The best chance we have of keeping our teams safe is to make our learning as inclusive as possible and so the start of our journey begins!

Joanna Smith and Emma Southey-Ray, Pukeko Learning Solutions

A hospital required accessible eLearning that would empower a variety of staff, from doctors to receptionists, to monitor, report and take action on or escalate observed patient deterioration. 

While the hospital had previously built a suite of courses to support this need, the courses were in a variety of formats, built by a range of different people, over different times, and their locations in the LMS made clear learning pathways challenging. Staff were frustrated, confused, and complained of wasting time. Links were broken, and reporting was challenging.  For these reasons, the old learning programme was taken off the compulsory learning list. 

The project was therefore to redesign the programme, so that: 

1. Staff could quickly find what they needed to learn, 
2. Courses were consistent with each other in regards to the learning experience 
3. Courses were updated with the latest information and processes 
4. Courses were easy to follow and efficient to complete 
5. Learning pathways were easy to follow 
6. Reporting was clean 

If we got all of that right, the hospital could put the programme back on the compulsory training list, thereby helping staff to consistently monitor and act on patient deterioration, and thereby reduce loss of life.

Sherin Sunny, Site Safe and Dean Lloyd, Skills VR

The future of training is here with Site Safe New Zealand's first virtual reality (VR) health and safety training courses for New Zealand construction sector. These VR courses, developed with industry and our VR development partner SkillsVR with support from the Ministry of Social Development, are designed to provide initial health and safety training through a virtual onsite experience that accurately simulates hazards present in a real construction environment.

Jennifer Sykes and Ram Lingam, Sky City

Our story: We would like to share an exciting story on how we designed a key online learning module that unleashed active engagement and high impact with our learners. 

About the learning module: The eLearning module is called ‘Appropriate Workplace Behaviours', a 20-minute module that was deployed groupwide at SkyCity in February 2023 by our internal L&D team. Our immersive eLearning module equips our employees with the skills to navigate today's diverse workplaces to create a diverse and inclusive culture, free from bullying and harassment. The learning ensured our leaders and employees understood the expectations of them and gain skills to resolve ‘simple'/early inappropriate behaviours. 

Impact story: This online module is selected as finalists for the HRNZ Organisational Award 2024 and we are awaiting the results from the final round.  The learning got a highest rating among all our learning programmes with much post-learning engagement and feedback from leaders and employees alike. It impacted on our engagement survey results in a positive way enabling building a culture of diversity and inclusion where everyone understands appropriate workplace behaviours and leaders are able to positively role model this. 

The story of our design: We have infused the use of AI video generator Synthesia into the module that designed in Articulate Rise 360. Key features of this eLearning module are interactive activities, gamification, relatable scenarios and clear support tools. 

Evaluation: 4475 team members across SkyCity have completed this E-learning. The live data shows that for the question "I feel that completed the ‘Appropriate Workplace behaviour at SkyCity' E-learning has been a valuable use of my time, the ELearning scored a 4.70/5.0!

Iulia Leilua, The Culture and Design Lab

How can snackable learning deployed across an organisation's digital screens create a more inclusive and diverse workplace?  In this presentation, Iulia Leilua talks about Digital Moana, an initiative that delivers snackable Māori and Pacific cultural awareness messaging throughout the day, 365 days a year, on an organisation's digital display screens.  This includes lunchrooms, reception areas, common areas as well as computers.  The messaging is peer reviewed by Māori and Pacific curriculum advisors, Tiriti o Waitangi and Maramataka experts and designed to be easily accessible and digestible. 

The Ebbinghaus Forgetting Curve, developed by German psychologist Hermann Ebbinghaus in the late 1800s, shows the dramatic decline of memory retention over time when people fail to consciously review or put into practice what was learned immediately following a lesson or training. It implies that a large proportion of information is lost within the first few hours of learning and only 25% of information is retained after just one week.  Find out how digital snackable learning can boost memory retention and complement cultural awareness and diversity and inclusion workshops and seminars.

Anya Anderson, Redseed

Why coaching is the missing piece of the digital learning puzzle? How to supercharge your learning by using coaching to reduce time to competence and get your learners further along the skill acquisition curve and get superior results? Focusing on active learning, that is practical and has a goal to change behaviour. How scaleable coaching is underpinned by current learning theory and research that shows the impact on individual performance, loyalty, NPS and sick days as well as organisational performance. Coaching is a well-established performance enhancer in business, the difficulty has always been how to implement this successfully at scale.

Ben Knill, HOW.IO and Gasfitters

Compliance training is never easy, especially with practical external audiences. The Plumbers Gasfitters and Drainlayers board needed a solution to make Continuous Professional Development (CPD) as simple and accessible as possible. Hear how we turned a text heavy workbook into a visual and interactive learning experience that delivered the compliance outcomes the board needed.

We'll go through the process of simplifying complexity with visual content and delivering a familiar mobile experience direct from the board's website with no LMS login. We'll also look at practitioner feedback and what comes next to make the learning as targeted and relevant as possible.

Stephen McConnachie, Think eLearning

Are you getting the best out of your digital training platforms? This session will explore the core principles of effective digital practice that apply to any digital platform. Rather than showcasing one particular solution, this theory-to-practice session unpacks transferable skills grounded in research and experience. Key learning objectives include factors to consider when choosing a digital platform, and elements of effective activity design when using a digital tool in your training. We've all seen training programmes where the digital platforms are just gimmicky, or dry, or clunky. This workshop will equip trainers and developers to ensure a chosen digital solution is meaningful, interesting, and seamlessly integrated into your training programme. Take your digital facilitation beyond "entertaining", through "engaging", to truly effective.